Estée E-List Loyalty Program

The Estée E-List is your front row seat to the best in beauty. Hollywood may have its A-list, but when it comes to beauty, there’s only one list you want to be on: the Estée E-List. Receive instant access to e-xclusives and e-rresistibles. Accumulate points, unlock rewards and enjoy more e-mazing treats and experiences. And this is only the beginning….

The Estée E-List loyalty program is available to individuals who are legal residents of South Africa, at least 18 years old and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only but may be excluded from certain program benefits. Professionals are also excluded from the Program.

By becoming an Estée E-List loyalty member, you agree that you have read, understood and agree to be bound by the Program Terms & Conditions and by the terms of our Privacy Policy and by any changes or modifications we may make.

Please refer to the Estée E-List Terms & Conditions for the full list of program terms.

The Estée E-List is a loyalty program that rewards customers for purchasing Estée Lauder products and participating in certain brand experiences. It is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:

When you join, you’ll automatically be placed in Tier 1, Be Excited and be eligible for all the benefits Tier 1 members receive. Once you earn at least 3000 points, you’ll be automatically moved up to Tier 2, Be Enthusiastic. If you earn 7500 points or more, you’ll qualify for Tier 3, Be Envied.

Your status in a particular tier is valid for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Be Enthusiastic, during your first year, you’ll maintain Be Enthusiastic status during your second year. But, if you earn fewer than 3000 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Be Excited status on your second anniversary date.

The higher the tier, the better the benefits.

As a member, you earn points that determine your points benefits plus tier levels and tier benefits.

Points Benefits: At different point levels you will unlock rewards that can be used in conjunction with a purchase on esteelauder.co.za. These rewards are based on the number of points you have accumulated in a single year as listed below and are valid for one time redemption per year. You must redeem your unlocked rewards prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and unlocking new rewards. You may only redeem one points benefit reward per order. Points benefits cannot be combined with other site-wide promotional offers (e.g., other discounts, free sample offers, gift with purchase, delivery fees, free product offers, etc.).

• Free mini product of your choice within 2 options (valid with an online purchase after earning 1500 points in Tier 1 and available once per anniversary year).

• Free mini products of your choice within 3 options (valid with an online purchase after earning 3000 points in Tier 2 and available once per anniversary year).

• Free full-size product of your choice within 3 options (valid with an online purchase after earning 5000 points in Tier 2 and available once per anniversary year).

• Free full-size product of your choice within 3 options (valid with an online purchase after earning 7500 points in Tier 3 and available once per anniversary year).

• Free full-size product of your choice within 3 options (valid with an online purchase after earning 10000 points and available once per anniversary year).

• Free full-size product of your choice within 3 options (valid with an online purchase after earning 13000 points and available once per anniversary year).

Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on esteelauder.co.za. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year.

Tier 1, Be Excited: 0–2999 points

• 15% off on one online order and deluxe sample (one time only - within 60 days of the registration).

• Deluxe sample (one time only upon enrollment in Estée E-List Loyalty Program).

• Birthday gift: Double points valid for one online order within the month of your birth date (one per anniversary year).

Tier 2, Be Enthusiastic: 3000–7499 points

• 15% off on one online order and deluxe sample (one time only - within 60 days of the registration).

• Double point events (3 times a year)

• Birthday gift: Free 5 or 6-piece gift (valid once per anniversary year during the month of your birth date).

• Early access to launches (occasionally)

Tier 3, Be Envied: 7500 points and above

• 15% off on one online order and deluxe sample (one time only - within 60 days of the registration).

• Double point events (3 times a year)

• Early access to launches (occasionally)

• Birthday gift: Free 5 or 6-piece gift (valid once per anniversary year during the month of your birth date).

• Additional samples with every order (with each online purchase)

All points are pending until your order ships, at which time they are fully matured and capable of redemption.

To earn points, you must be enrolled in the Estée E-List and be signed into your account at the time of purchase. You can also earn points for past purchases made within 24 hours of the date you joined if you provided the email address associated with your online account at the time of the purchase. Estée E-List members receive 1 point for every 1 Rand (1) spent on eligible purchases on esteelauder.co.za. Eligible purchases include regular priced merchandise, services, and applicable tax fees and exclude applicable discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time.

Members will not receive points or benefits from purchases made at department stores, specialty stores or retail stores. Purchases not made on esteelauder.co.za are also not eligible for the Estée E-List.

Points are valid for one year from your Estée E-List anniversary date. On your anniversary date each year, your points reset to zero and you start accumulating new points benefits and unlocking new rewards.

On your anniversary date, even though your points reset to zero, your tier status is determined by the number of points accumulated in the prior year.

This is the anniversary of the date when you enrolled in the Estée E-List loyalty program and occurs on a 12-month cycle. For example, if you joined the Estée E-List on November 15, 2021, your anniversary date would be November 15, 2022, and every November 15 of each year following.

Your anniversary date is shown in your Estée E-List loyalty account page.

In year one of your Estée E-List membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset after year one, your initial tier status for the year is determined by your points accumulated each prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.

You can check your Estée E-List account status by visiting your account online at esteelauder.co.za where you can track your current points, tier and available benefits. All points are pending until your order ships, at which time they are fully matured.

It may take up to 24-48 hours from the time your order ships for eligible purchases to post to your account. It may also take up to 7 days for points for other Estée E-List activities to post to your account.

Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. Your tier (Be Excited, Be Enthusiastic, Be Envied) will remain the same.

If it is found that an order is obtained through fraudulent or other activity that violates the Estée E-List Terms & Conditions, those points and your tier status, if applicable, will also be reversed.

Your Estée E-List offers and rewards can be redeemed on esteelauder.co.za. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes.

You must be logged in to your Estée E-List account to use your benefits.

You can redeem your Birthday Gift on esteelauder.co.za which consists of :

• Be Excited: Double points

• Be Enthusiastic: Free 5 or 6-piece gift

• Be Envied: Free 5 or 6-piece gift

The purchase must be made during the month of the birth date and you must be logged into your Estée E-List account to redeem your Birthday Gift. There is a limit of one Birthday Gift per member per year, and Birthday Gifts cannot be transferred, delayed, exchanged or returned. Birthday Gifts cannot be combined with any E-List points benefits discount offers or free product rewards or with any other site-wide promotional offers (e.g., other discounts, gift with purchase, free product offers, etc.).

At 1500 through 13000 points, you are eligible for a Free mini or Full-Size product with a purchase on esteelauder.co.za. You can unlock this reward by logging into your E-List account online. To receive it, choose one of the eligible products on your Estée E-List account page and add it to your bag. If not used before your anniversary date, this offer will expire.

No. Products received as a reward (e.g., free mini product, free full-size products, etc.) cannot be returned or exchanged for money or any other products or points.

Yes. Points expire on your anniversary date, at which time they reset to zero.

Points benefits are available based on the number of points you have accumulated. They are valid for one time use on esteelauder.co.za, and they expire on your anniversary date.

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by your points earned in each prior year of membership. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Be Enthusiastic, during your first year, you’ll maintain Be Enthusiastic status during your second year. But, if you earn fewer than 3000 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Be Excited status on your second anniversary date.

To keep your account active you must log in to your E-List account and make a purchase within 24 months. Membership will expire if a member is inactive for a period of 24 months or more.

In accordance with applicable law, we may, in our sole discretion, cancel, modify, restrict or terminate the Estée E-List or any aspect or feature of this loyalty program at any time with reasonable prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits. If the Program is terminated, your rewards, benefits and/or points will automatically expire on the effective date of the termination of the Program and can no longer be used after that date.

Estée Lauder in its sole discretion, and in accordance with applicable law can terminate any member for any reason including, but not limited to, any failure to comply with the Estée E-List Terms & Conditions and/or our website Terms & Conditions.

If your membership is terminated or expires, points and benefits in your account will automatically terminate.

If you decide you no longer want to be a part of the Estée E-List, you can opt-out in your account on https://www.esteelauder.co.za/ or contact Customer Service.

You can update your information by visiting your account online at esteelauder.co.za. You have the right to access your personal information and the right to correct and/or update your personal information. For more information, see the Estée E-List Terms & Conditions and Estée Lauder Privacy Policy.

If you have questions related to your membership account, please contact Customer Service.

You can reset your password on esteelauder.co.za by selecting ‘Forgot My Password’ at the login page.

No. Neither accounts nor Estée E-List points and benefits may be shared or combined. Only the member paying for the products may accumulate points and benefits.

No. Points and benefits earned through the Estée E-List have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as an Estée E-List reward cannot be returned or exchanged for money or any other products or points.

Yes. In accordance with applicable law, we reserve the right to change, with reasonable prior notice, Estée E-List benefits, how you achieve each Estée E-List tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Estée E-List activity.

In accordance with applicable law, we reserve the right to place limits on the number of purchases or activities that are eligible for the Estée E-List and/or for points and benefits, in any given time period or for the duration of the Estée E-List, and/or any combination thereof.

In accordance with applicable law, we reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Estée E-List, and/or any combination thereof.

By enrolling in the Program, you will be automatically subscribed to receive and consent to receiving Program-related transactional emails.

You can also subscribe to receive Program marketing communications from Estée Lauder South Africa and Estée Lauder marketing emails by selecting the appropriate check box. You can opt-out at any time from marketing communications by following the instructions included in each communication, such as clicking on the unsubscribe link included in each email or by submitting a request through our Privacy Portal. However, by opting-out from marketing emails, transactional emails will still be sent to you as they relate to your membership in the Program.