Shopping

SHOPPING ONLINE

Welcome to Estée Lauder Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

Step One

Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.

(For additional product information, how-to videos and related links, click on the product name or view details link.)

Step Two

When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order.

Please note: you may change the contents of your shopping bag including the quantity of each item (up to FOUR [4] of any single item) during checkout prior to clicking on Submit Order.

Step Three

An email confirming receipt of your order will be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at +27104422972 or via WhatsApp for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call the Estée Lauder Online Service Team at +27104422972 or message us on WhatsApp. For fastest service, please include your order number in the message.

VIEW BAG

Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the quantities of each, and the cost of the purchase. You may remove items or change the quantities ordered on this page before proceeding to checkout.

DELETING ITEMS FROM YOUR SHOPPING BAG

If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

OPTIMAL BROWSER SETTINGS

This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional information we have available.

INTERNET BROWSER REQUIREMENTS

Our site works best with Internet Explorer 6 and above on PCs. We also support Firefox 1.5 and above for PCs and MACs and Safari 2.0.4 on MAC only.

SECURITY ONLINE

At esteelauder.co.za, we understand how important security is to you. When you place an order at esteelauder.co.za, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• AOL 5.0 and higher
• Internet Explorer 5.0 and higher
• Mozilla Firefox
• Netscape 6.0 (Windows only)
• Safari
• Google Chrome

ITEM AVAILABILITY

TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS

• If an item(s) you wish to order displays a status of out of stock status, please click NOTIFY ME and you will be emailed as soon as the item is back in stock.
• If an item selected and processed through checkout is unexpectedly discovered to be temporarily out of stock or sold out in our warehouse at the time of dispatch, you will be notified via email or telephone and advised that the card used to be make the purchase has been credited for the purchase value of the out of stock item. You will always be refunded for items that were not shipped as part of your order. Please contact us at +27104422972 and we will be happy to assist you.

PAYMENT OPTIONS

CREDIT CARDS ACCEPTED:

• MasterCard
• Visa

WE'RE SORRY, WE DO NOT ACCEPT:

• CODs
• Layaway plan
• Personal Checks
• Money Orders
• Credit cards with billing addresses outside South Africa

IMPORTANT INFORMATION:

• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.